Return & Refund Policy

F5STORE believes in helping its customers as much as possible and has a liberal cancellation policy. Under this policy: 

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the shipping process. 
• F5STORE does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good. 
• If you need to place a return / exchange request for an eligible product/ item (as applicable) you need to send us an email immediately with proper pictures of the damaged item. 
• We offer refund / exchange within 1 day from the date of your purchase. If 1 day has passed since your purchase, you will not be  offered return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if they are found defective or damaged.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. 
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. 
• You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
• In case of any Refunds approved by the F5STORE, it’ll take 7 working days for the refund to be processed and credited back to the customer account, after the date of approval.